Make a Claim

 

Making a claim is simple with ShelterCare, just follow the steps below:
  1. Download and print out the .PDF of the claim form. Download Claim Form Here

  2. Fill out Part 1 of the form. Be sure to print clearly and provide all required information.

  3. Take the form to your veterinarian and have them fill out Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (real-time claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    ShelterCare Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-888-897-7387

    Fax: 1-866-369-PETS (7387)

    Call Centre Hours
    (Eastern Time)
    8:00am to 12:00am (Mon-Fri)
    10:00am to 8:00pm (Sat)

    Administration Hours
    (Eastern Time)
    8:00am to 8:00pm (Mon-Fri)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.


I had never had pet health insurance before I took it out for my Norwegian Forest Cat, Sonshine Superstar. He developed liver problems requiring expensive veterinary intervention. I received my reimbursement check in the mail yesterday and I am very happy I decided to insure Soni with PetCare Insurance!

Client: Lesa Marshall
Pet:Sonshine Superstar, 18 months
Condition: Liver Problems
Claim Paid: $2,329.00